COSTS & DESTINATIONS

Thanks for shopping with infinitetree.shop. International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact support@infinitetree.shop so we can provide you the order’s tracking number.

SHIPPING TIME

Time calculation example

Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 7-17 working days

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

SHIPPING AREA

Shipping Area(49)：Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois, Indiana,Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Non-shipping areas(13)：Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific

TRACKING

• You will receive an email when your order has been shipped. A tracking number will be provided. Please note: This may take longer during events or holidays. 
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

DELIVERY TIME EXCEEDED

International shipping might experience delay due to bad weather. If your order is delayed, please contact us via email support@infinitetree.shop, we will check the situation with the transportation company in time. Thanks for your understanding and support.

ORDER CANCELLATIONS & CHANCE

Before shipping

Order Cancellation: No processing fee if you cancel orders that haven’t entered the shipping process yet

Change of Address: There is no fee for address changes before shipping.

Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, the product difference will be charged.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package.

The customer is responsible for the return shipping cost of $10. InfiniteTree will provide a return shipping label, and the designated carrier will collect the return package.

Please Note: We do not accept returns for accessories that are not quality problems.

Change of Address: If you fail to change your address, you may refuse the package and $10 will be charged as a reshipping fee. 

Replacements and exchanges:

A) If you fail to change, you may reject the package and $10 will be charged as a reshipping fee.

B) If you fail to reject the item and still want to cancel the order, the customer is responsible for the return shipping cost of $10.

ABOUT TAX

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Address: 10600 N Tantau Ave, Cupertino, CA, 95014 (This is not the return address, contact us by mail and get the return address please.)

Tel：+86 134 3052 2600

Monday-Friday, 9:00AM-12:00AM, 2:00PM-6:00PM